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Looking for help with your Hypochlorous acid refill bottle?
You’re in the right place!
If you’re experiencing any issues or need more information, just fill out the form below—we’re happy to help!
Common Issues & Solutions
The bottle arrived damaged or leaking
- If you purchased from Amazon: Since Amazon handles shipping and fulfillment, you can request a free replacement through Amazon Customer Service by visiting your order history and selecting “Return or Replace Items.” If you are not satisfied with Amazon’s resolution, feel free to reach out to us through the contact form above, and we will assist you.
- If you purchased directly from us: We’re happy to help! Please fill out the contact form above with your order details and a photo of the damaged item, and we’ll work on resolving the issue as quickly as possible.
I'm not seeing any effects after using your Hypochlorous acid
- Immediate Effects: HOCl’s soothing properties can reduce irritation and redness within minutes to a few hours.
- Short-Term Effects: When targeting blemishes or acne, noticeable improvements may occur within a few days.
- Long-Term Effects: For broader skin benefits, consistent daily use over several weeks is recommended to achieve desired results.
Consistency is key; regular application ensures optimal outcomes.
The solution has a slight chlorine-like smell
- This is normal! HOCl naturally has a mild scent similar to ocean water or a swimming pool.
- The scent fades quickly after application and does not mean the product is expired or ineffective.
The product appears to have a slight color change
HOCl should remain clear. A yellowish tint may indicate exposure to heat, light, or contamination. Store in a cool, dark place and avoid prolonged air exposure.
My skin feels a bit dry after using HOCl
- HOCl is water-based and does not contain added moisturizers. If your skin feels dry, follow up with a hydrating moisturizer after application.
- Use a hydrating mist alongside HOCl if needed.
FAQ
What is Hypochlorous Acid (HOCl), and how does it benefit my skin?
HOCl is a skin-friendly compound known for its cleansing and refreshing properties. It helps remove impurities, supports a balanced complexion, and is gentle enough for daily use.us leo.
How do I use the HOCl refill bottle?
Simply pour the refill solution into a clean, non-metallic spray bottle. Use it as a facial mist, toner, or general skin refresher as part of your skincare routine.
Can I use HOCl as a facial mist throughout the day?
Yes! HOCl is lightweight, non-irritating, and perfect for refreshing your skin anytime, whether after workouts, during travel, or to set makeup.
Is this product suitable for all skin types?
Yes, HOCl is pH-balanced, free from alcohol and fragrances, making it suitable for dry, oily, sensitive, and acne-prone skin.
Can I use HOCl after applying other skincare products?
Yes, HOCl works well as a first step in your skincare routine, before serums and moisturizers. It preps the skin by gently cleansing and refreshing it.
Does HOCl help with breakouts or irritated skin?
HOCl helps keep the skin clean and balanced, making it a great addition to skincare routines focused on maintaining a clear, refreshed complexion.
Will HOCl dry out my skin?
No, HOCl is water-based and non-stripping, making it ideal for hydration without leaving the skin feeling tight or dry.
How should I store the HOCl refill bottle?
Keep the bottle sealed and store it in a cool, dark place away from direct sunlight to maintain its freshness and effectiveness.
Can I use HOCl on my body or just my face?
HOCl can be used on both the face and body to refresh, cleanse, and soothe the skin as needed.
What if I have a rare sensitivity to Hypochlorous Acid?
While rare, some individuals may experience sensitivity to HOCl. If you notice any discomfort, rinse with water and discontinue use. If you have concerns about sensitivities, we recommend patch testing before full application.
What is the expiration date of the product?
- We recommend using it within 12 months after opening to ensure maximum potency.
- To maintain effectiveness, store the bottle in a cool, dark place and keep it tightly sealed when not in use.